Please note: Orders cannot be changed once they have been placed!
General shipping for UK generally takes 2-3 working days from dispatch.
Next day delivery times are based on orders placed before 12pm GMT Monday - Thursday.
We will email you as soon as your order dispatches. You will also receive a tracking number so you can keep an eye on your shipment.
We must be provided with a phone number so that you can be contacted by the courier company.
Please note, orders cannot be changed once they have been placed.
Please note: During busy periods, such as product launches, shipping can be longer.
We will not be held liable for any postal delays which may occasionally occur.
Vat & duty are always the customer's responsibility.
If you are not happy with your purchase you have 14 days to apply for a refund or replacement. To apply for a refund please contact firstname.lastname@example.org.
Please note: We can only refund or replace items purchased from this website, and that are unopened and unused. Items that need to be returned to our warehouse should be done at your own expense.
First Time Customer Codes and Welcome Discounts.
These terms and conditions apply to first-time customer discounts and welcome discount codes. You will receive a discount code after you sign-up to our email list. Discounts are valid on first-time purchases only and exclude bundle items, sale items, special items, sets, new products, gifts with purchase, shipping rates and any other style of promotion or discount. Online use only. One use per customer. This promotion allows you to use the code to redeem a discount on your first purchase. You will receive your email including your discount code within 7 days of sign up.
To redeem the discount you will need to select the items that you wish to purchase and then proceed to checkout where you will need to enter the code given on your welcome email at “enter code” section of the checkout process. You can only use the code once. You cannot use the code and apply the discount in conjunction with any other offer, discount or promotion. You cannot use the code for any other purpose, other than as set out in these terms and conditions. You cannot transfer or exchange the discount for any purpose, amount, gift, items, money, vouchers or other forms of compensation.
This offer is for new customers only who have not purchased or signed up to email or newsletter communications from us previously. You must agree to these terms and conditions. We reserve the right to refuse the discount to any person that does not satisfy these conditions of use.
Promotions, offers and discounts.
The following terms refer to any and all promotional activity including but not limited to first-time customer promotions and welcome discounts, referral programs, loyalty programs, online, email and social promotions.
Promotional vouchers and discount codes are codes and vouchers that cannot be purchased but are given out during advertising campaigns and are valid for a certain period of time. Promotional vouchers and discount codes can be redeemed once only in connection with an order, and only within the specified period. Certain products such as bundles, new products, sale items, gift set etc... may be excluded from the promotion. Please note that a minimum order value may apply to the use of promotional vouchers, offers and discounts.
If you used a promotion or discount when making your purchase and, as a result of revocation by you, the total value of your order is zero excluding shipping or is less than or equal to the value of the promotional voucher or discount, we reserve the right to charge you the original price for the merchandise you retain.
Promotional vouchers and discount codes can only be redeemed before the ordering process is complete. It is not possible to apply vouchers and codes retrospectively. Promotional vouchers and discounts may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
Where goods purchased using the promotion, offer or discount are subsequently returned for a refund, any refund due will take into account the discount and an appropriate amount will be deducted from your refund.
We reserve the right to cancel or amend the promotion at any stage where we deem it necessary and/or there are circumstances outside our reasonable control which affects or could affect the proper operation of the promotion e.g. software or network malfunction preventing the use and application of the code, and only where circumstances make this unavoidable.